Satisfying the Growing demand for VaaS
Avaya’s full stack IP Office platform delivers multi-channel communications across phones, browsers, and cloud apps. Built on the same common code base as IP Office, Avaya’s unique hybrid architecture enables easy scaling or adding new capabilities based on customers’ needs—no rip and replace required.
AVAYA Telephone Systems are specifically offered to provide flexibility, scalability and numerous growth and progress opportunities to your business. These VoIP telephone systems can be installed to effectively develop a strong communication network for linking 5 to as many as 2000 employees.
See the some of the Cloud benefits here
Telephone Endpoints
Avaya provide marketing-leading IP telephones for businesses. With features ranging from call recording, data networking,
along with desktop handset integration with mobiles and tablets.
Entry Level
The Avaya 1608 is an entry-level handset that supports eight line softkeys & dual-LEDs, designed for everyday usage by those who work with several forms of communication. it also includes drop, transfer, mute, hold & conference features.
Mid-Range
The Avaya 1616 is a cost-effective deskphone that meets basic communication requirements with the reliability and high quality expected of Avaya phones. It is especially designed for users who responsible for multiple lines
High-End
The Avaya 9608G is a fully functional IP phone with integrated gigabit support. It is a cost-effective solution for those who need quick access to their on-screen information such as greetings and status updates.
Mobile Softphone
One-X Mobile from Avaya is an app available to smartphone users which can be used to connect to your IP Office 500, and log in to your company’s server remotely to make and receive calls from your extension.
Softphone
The Avaya One-X Communicator is a feature-rich Unified Communications client that gives enterprise users with intuitive and easy access to everyday communications tools.
AVAYA IPO Contact Centre (IPOCC)
Transform the way you conduct business by creating a seamless engagement experience for your customers and employees with Avaya.
IVR and Call Recording
Make special announcements and define call routing using the flexible IVR system. Every agent and supervisor license includes the capability to record calls for training purposes or conflict resolution. Connect Avaya Workforce Optimization Select to your IP Office Contact Center deployment to get enterprise-grade voice and non-voice recordings, desktop screen captures, quality management, live monitoring, and agent coaching plans.
Skills-Based Routing and Self-Service Solutions
Route customer inquiries to the employee who is best qualified to handle them. Base routing on communication channel, agent expertise, and past experiences with a customer or situation. Voice and self-service options permit customers to serve themselves, which can lead to more satisfied customers and a marked decrease in employee workloads. Leverage out-of-the-box call flow templates to quickly define and deploy your customer service strategy.
Comprehensive Real-Time and Historical Reporting
Online monitoring delivers real-time information into business operations, enabling you to analyze data and make immediate adjustments as needed to maximize availability and service. Historical reporting helps you identify, measure and pursue improvement opportunities to support your short- and long-term goals.
Avaya Contact Center Select
Your End-to-End Engagement Platform for Improving the Customer Journey
Skills-Based Routing Delivers a Smoother Service Experience
Getting customers to the right agent immediately can reduce the need for time-consuming, often frustrating, transfers to multiple agents. Serve customers faster by automatically sending voice calls and multi-channel interactions—via email, web chat, text and fax—to the most appropriate resources. Skills-based routing matches customers’ needs to agents’ skills, including language preference, topic and process knowledge, past history, and availability. Alternative agents are defined in case a first-choice agent is unavailable.
Reporting and Analytics Help You Evolve the Contact Center
Equip your managers to continuously improve your contact center operations. Enable them to analyze performance using real-time and historical reporting. Learn and apply best practices to improve the agility and profitability of your operations.
Unified Desktop Interface Improves Agent Efficiency
The Contact Center Select unified desktop lets agents see and manage inbound and outbound interactions on multiple channels—voice, email, web chat, text, or fax. Work interactions individually or simultaneously. The interface provides contact history and screen pop functionality that easily integrates into your business systems.
What Our Customers Say
Find out how the Avaya IP Office telephone system has helped our customers and what it could do for you.
Related Services
We also provide other services for your Avaya telephone system including alternative handsets and call recording.
Avaya Phones
Avaya provide marketing-leading IP telephones for businesses.
Features range from data networking, mobile and video, call recording, along with desktop handset integration with mobiles and tablets.
Xima Call Recording
Captured at their source, you decide which calls you want recorded with XIMA.
VRTX hardware can record everything that passes through your Chronicall server. With recordings available for playback in the Cradle to Grave interface.
Chronicall Call Reporting
Chronicall is a perfect call logging match for AVAYA IP Office 500.
Scalable to thousands of extensions, Chronicall connects directly to your phone system and logs everything from the moment it starts to the second it ends
Avaya Unified Comms
Use the ONE-X Mobile app and make FREE calls to staff anywhere in the world.
Avaya One-X Mobile is a smartphone app which allows you to remotely log in to your company’s server to make & receive calls from your extension.
Resources
Download user guides, whitepapers and leaflets from Avaya
User Collateral
Avaya 1608 User Manual
The 1608/1608–I telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office call processing systems.
Download
Avaya 9600 User Manual
The Avaya 9600 Series IP Deskphones offer brilliant audio quality, low power requirements, customizability and performance.
Download
Avaya One-X Mobile User Manual
Avaya one-X Mobile allows you to make and receive calls to and from your office phone number, regardless of your location, plus much more.
DownloadSales Collateral
Effective Communications Delivers Results For Small Businesses
This Avaya white paper looks at four key ways in which any growing business can benefit from an IP-based communications solution
Download Avaya 9608G Fact Sheet
The Avaya 9600 Series IP Deskphones offer brilliant audio quality, low power requirements, customizability and performance.
Download
Avaya IP Office Contact Centre Fact Sheet
A Simple and Robust Multichannel Contact Center for IP Office, giving your business the simplicity and value you require.
Download
Avaya 1608 Fact Sheet
The Avaya 1608 IP Phone is designed for everyday users who typically rely on several forms of communication including voice & email.
Download
AVAYA IP Office e-Book
AVAYA IP Office 500 provides simple, powerful communications for Small & Medium Businesses, right at your fingertips, supporting up to 1000 employees.
DownloadTechnical Collateral
Avaya IP Office Telephone Installation Guide
This documentation provides notes for the installation of supported Avaya IP phones onto an IP Office system.
Download
Avaya IP Office Manager User Guide
The Avaya IP Office Manager is used to manage an IP Office 500 unit and associate software.
Download
Avaya IP Office 500 Release 10 FAQ's
Frequently Asked Questions and answers for Avaya's latest software update for the IP Office range.
DownloadWe Also Provide…
If you’re not sure if IP Office is right for you, take a look at our other services- from Soft PBX’s to hosted telephony in the cloud.
Wireless Solutions
Increase your capital and improve efficiency with an all-new, more reliable and cost-effective Wireless Network Solution from Staveley Communications.
3cx Telephone Systems
3CX Telephone Systems are software-based PBX’s that allows you to break free from expensive proprietary hardware PBXs. Available for Windows, Linux, Hyper-V and VMWare.
Splicecom Phone Systems
Cloud Phones
VOIPE are the UK’s number one VoIP provider, who can deliver a resilient phone service to suit all businesses and budgets, tailoring plans to suit your needs.