Avaya’s full stack IP Office platform delivers multi-channel communications across phones, browsers, and cloud apps. Built on the same common code base as IP Office, Avaya’s unique hybrid architecture enables easy scaling or adding new capabilities based on customers’ needs—no rip and replace required.
AVAYA Telephone Systems are specifically offered to provide flexibility, scalability and numerous growth and progress opportunities to your business. These VoIP telephone systems can be installed to effectively develop a strong communication network for linking 5 to as many as 2000 employees.
The Avaya 1608 is an entry-level handset that supports eight line softkeys & dual-LEDs, designed for everyday usage by those who work with several forms of communication. it also includes drop, transfer, mute, hold & conference features.
The Avaya 1616 is a cost-effective deskphone that meets basic communication requirements with the reliability and high quality expected of Avaya phones. It is especially designed for users who responsible for multiple lines
The Avaya 9608G is a fully functional IP phone with integrated gigabit support. It is a cost-effective solution for those who need quick access to their on-screen information such as greetings and status updates.
One-X Mobile from Avaya is an app available to smartphone users which can be used to connect to your IP Office 500, and log in to your company’s server remotely to make and receive calls from your extension.
The Avaya One-X Communicator is a feature-rich Unified Communications client that gives enterprise users with intuitive and easy access to everyday communications tools.
Make special announcements and define call routing using the flexible IVR system. Every agent and supervisor license includes the capability to record calls for training purposes or conflict resolution. Connect Avaya Workforce Optimization Select to your IP Office Contact Center deployment to get enterprise-grade voice and non-voice recordings, desktop screen captures, quality management, live monitoring, and agent coaching plans.
Route customer inquiries to the employee who is best qualified to handle them. Base routing on communication channel, agent expertise, and past experiences with a customer or situation. Voice and self-service options permit customers to serve themselves, which can lead to more satisfied customers and a marked decrease in employee workloads. Leverage out-of-the-box call flow templates to quickly define and deploy your customer service strategy.
Online monitoring delivers real-time information into business operations, enabling you to analyze data and make immediate adjustments as needed to maximize availability and service. Historical reporting helps you identify, measure and pursue improvement opportunities to support your short- and long-term goals.
Getting customers to the right agent immediately can reduce the need for time-consuming, often frustrating, transfers to multiple agents. Serve customers faster by automatically sending voice calls and multi-channel interactions—via email, web chat, text and fax—to the most appropriate resources. Skills-based routing matches customers’ needs to agents’ skills, including language preference, topic and process knowledge, past history, and availability. Alternative agents are defined in case a first-choice agent is unavailable.
Equip your managers to continuously improve your contact center operations. Enable them to analyze performance using real-time and historical reporting. Learn and apply best practices to improve the agility and profitability of your operations.
The Contact Center Select unified desktop lets agents see and manage inbound and outbound interactions on multiple channels—voice, email, web chat, text, or fax. Work interactions individually or simultaneously. The interface provides contact history and screen pop functionality that easily integrates into your business systems.
Great Product and Service
We looked at many different telephone systems before deciding on the AVAYA IP Office 500. Staveley demonstrated the product exceptionally well at our premises and we were able to involve key staff in the decision making process. We have just implemented the AVAYA mobile client to 25 handsets and we are seeing immediate savings in our mobile bills. It is is clear to us that Staveley are experts in the AVAYA platform.
First Class Service
We chose Staveley to take over our AVAYA IP Office and XIMA maintenance as our current supplier was under-performing. We have 6 sites across the UK and Ireland and we are extremely pleased with the level of knowledge the team has on the IP Office, far more than the previous company.
Professional to the end!
Thank you to the Staveley team who worked through the night to get our system ready for live day. We deployed a new contact centre and telephone system which was a huge business change for us. We couldn't have a asked for a more professional service from your team and we continue to be well served through the helpdesk. Great people and a pleasure to deal with.
Staveley has supported our systems since we upgraded with them back in 2000. Their technical support team are second to none and always go that extra mile when we really need them.
Avaya provide marketing-leading IP telephones for businesses.
Features range from data networking, mobile and video, call recording, along with desktop handset integration with mobiles and tablets.
Captured at their source, you decide which calls you want recorded with XIMA.
VRTX hardware can record everything that passes through your Chronicall server. With recordings available for playback in the Cradle to Grave interface.
Chronicall is a perfect call logging match for AVAYA IP Office 500.
Scalable to thousands of extensions, Chronicall connects directly to your phone system and logs everything from the moment it starts to the second it ends
Use the ONE-X Mobile app and make FREE calls to staff anywhere in the world.
Avaya One-X Mobile is a smartphone app which allows you to remotely log in to your company’s server to make & receive calls from your extension.
Increase your capital and improve efficiency with an all-new, more reliable and cost-effective Wireless Network Solution from Staveley Communications.
3CX Telephone Systems are software-based PBX’s that allows you to break free from expensive proprietary hardware PBXs. Available for Windows, Linux, Hyper-V and VMWare.
VOIPE are the UK’s number one VoIP provider, who can deliver a resilient phone service to suit all businesses and budgets, tailoring plans to suit your needs.