Nowadays, it seems most businesses have wised up and made the shift towards VoIP. Unsurprisingly so, given the overwhelming benefits of VoIP phone systems. However, do you know which one is right for your business? With seemingly endless options out there, the best thing to do is to ascertain what your employees actually need from their phone systems. Here are 5 tips to help you find the best phone system for your remote employees.
1. Decide Which Features You Need
Different service providers offer a plethora of different features with their phone system solutions. Decide which features you need the most with your phone system upgrade. This might include call recordings, toll-free numbers or call logging.
Similarly, when looking at providers, ask them about which features they are currently working on developing, as well as any features they have rolled out recently. You want to ensure your provider is staying ahead of the curve and won’t leave you behind the competition in the months to come.
2. Consider The Total Cost Of Ownership
It’s best to decide just how much your business can realistically afford over the course of a year for its phone service. There is a range of solutions out there, including cloud-based VoIP, which means you don’t need to worry about much in the way of upfront costs.
However, it may be that you need to train all your employees on how to use a new system if they are not yet accustomed to it. These costs can add up and should be considered under the total cost of ownership.
3. Look At Your Current Infrastructure
What do you currently have in place in terms of infrastructure? If you already have a lot of the hardware in place, then it’s best to make use of this as it could save you a lot of money. However, if you have a large number of employees working remotely, then a setup heavily reliant on infrastructure for each and every person could soon get expensive.
4. Consider The Future Needs Of Your Remote Employees
Think about where you see your business headed in 1 to 3 years’ time. If you expect rapid growth in your company, then you need a solution that can quickly and easily expand with you and not cause delays in your business.
5. Mobile Device Support
One of the best features of modern cloud-based solutions is that they come with a range of support and compatibility options for mobile devices. Is it likely that your employees will need to work on-the-move? Or will they be based solely in front of a computer?
By working through these 5 points and carefully listing your business’s current needs, as well as where you see it going in the near future, you should be in a strong position to make the right call on your phone system. For advice and support in selecting a suitable choice, feel free to contact our team. We would be happy to assist you in finding the best business VoIP phone system.
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