Telephony has seen some amazing innovations the last 25 years. The introduction of the smartphone for example. Only 10 years ago Apple introduced the iPhone and changed the game. However a number of people seem to think that phone is dying. This is partly down to growing use of communication via digital channels away from telephony. This can include things such as social media and WhatsApp and even SMS text messaging.
The current trend is to abandon traditional phone lines altogether and migrate to IP and internet telephony. This is because provides users with flexibility, transparency and insights in usage and costs, which will almost certainly be lower than before. In which case, apps and features that were expected to be found on mobile phones and modern smartphones, can now be found on modern internet-enabled desk phones as well.
Feature-rich phones will become more and more advanced, and as such the expectancy of the customer will also increase. Currently, VoIP phones are able to park calls and free up lines intelligently, anonymous number blocking, enhanced voicemail and even the ability to call from any internet-enabled device such as your tablet.
What's next for telephony?
New features are always being developed and brought to the fore all the time. It is anticipated that it could be possible for two people that don’t speak each other’s language to have a phone call. One person can speak their own language and have it translated in real-time for the other side. It could be considered the next big breakthrough for telephony. It could be game-changing, not just for the telecoms industry, but for language and speech in general across the world.
As internet-friendly phones and devices continue to improve. With the advent of 5G beginning to make its first baby steps in the real world, the future looks bright for telephony. It is continuing to make leaps and bounds in a recreational and business environment, where everyone can benefit.