VoIP is a telephony service that gives you the ability to make calls over an internet connection. You can also use a VoIP phone to call any long distance, international or mobile number. Many companies are taking advantage of VoIP thanks to the potential savings as well as the simplicity of it all. With VoIP you'll be able to ensure that your business is always one foot ahead of your competitors. All the while saving money.
1. Cloud-Based Technology:
Initially, VoIP based in the Cloud was chosen by small and medium-sized businesses. However, as cloud-based centres have become cheaper and can offer a better customer experience overall; we are seeing more larges businesses make the jump to VoIP in the Cloud. It can be as much as 27% more cost-effective than the usual on-premise systems. Cloud-based services are also more likely to help increase performance of staff and track their progress and performance giving you vital feedback.
2. Integration of VoIP systems With Existing Business Software
This is one of the most exciting aspects of cloud-based VoIP, businesses are already using cloud-based systems to run help desks and accounting departments. Since many of these functions are on the cloud already, it is easy to integrate VoIP software with these other aspects of the business.
3. VoIP and Internet of Things Integration
The Internet of Things (IoT) is the collective term for having everyday items be accessed and controlled through an internet connection. Think internet-controlled lighting, heating as more recent, practical examples for everyone. In terms of having this in the workplace; employees will be able to access their office tech through their smartphone, which will be VoIP-enabled. This is very useful for those employees who work remotely or share an office space.
4. Softphone (VoIP on Mobile)
Mobile VoIP (sometimes also called Softphones) gives employees the chance to communicate using their regular VoIP network on their mobile.This means you can receive your office phone calls on your mobile, and vice-versa. You can even call the office when you are in a different country, without incurring roaming costs.