Skill-Based Routing

Self-Service Solutions

Your customers need to get connected with the right person, and fast. Through skills-based call routing, improve first-call resolution instances, saving costs and boosting customer satisfaction levels in the process.

Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.

IVR

Call Recording

Our contact centre solutions come with an integrated IVR feature, allowing you to easily set up menus and customise keywords, complete with multilingual support.

Easily manage your IVRs online and create custom schedules for special events and holidays. Improve customer service quality by recording calls and evaluating agent-customer communication. Conveniently save calls as a percentage based on skill, a percentage based on agent ID (inbound and outbound) or according to agent discretion.

Integrated Omnichannel

Customer Contact
We offer a complete omnichannel customer contact centre in the cloud, allowing your customers to selectively use the channels they wish to communicate on. Manage your customer contacts with a holistic view of communication on each channel, be it chat, phone, email, social media or the web.

Telemarketing

Outbound Campaigns
Easily execute telemarketing and outbound campaigns in a way that keep costs low, contact rates high and all your agents at their peak productivity levels. Dial according to your campaign goals using a variety of dialling modes.

Comprehensive Real-Time

Historical Recording

Your customers need to get connected with the right person, and fast. Through skills-based call routing, improve first-call resolution instances, saving costs and boosting customer satisfaction levels in the process.

Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.

Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.

Security

Compliance

Enjoy built-in multiple-layered security – effectively having all data and requests encrypted, while every piece of organisational data is separated through rigorous authentication.

In addition, comprehensive features are included to comply with all ICO regulations, giving you complete peace of mind.

In addition, comprehensive features are included to comply with all ICO regulations, giving you complete peace of mind.

In addition, comprehensive features are included to comply with all ICO regulations, giving you complete peace of mind.

See How We Can

Help Your Business.

Call us on 0333 011 0705 or fill in the form below and we'll contact you!