As your multi-channel help desk partner, we closely integrate with your internal help desks to ensure that each user coming into contact with our team has a positive and hassle-free experience.
Our remote infrastructure configuration services are delivered right at your business premises, using fully secure methods to help us connect with your core business environments. So whether you need help with configuring your users, huntgroups or a fully re-write of an IVR platform we are on hand.
We’ll remotely remediate server issues whenever needed, start or stop services or reboot servers if necessary.
SIP Trunk Monitoring.
While the internet has become an alternative source of information for customers, many still prefer to pick up the phone. Nearly half of customers prefer to use the phone when contacting a business for the first time, and most will still use the phone for urgent...
VoIP (Voice over Internet Protocol) phones actually aren't too dissimilar to regular phones that you’ve grown used to over the last few decades. Looks-wise, they are relatively the same and you get immediate access to many of the same features. However, beyond the...
Communication is the backbone of any successful business. Whether it is keeping in touch with clients, staff or customers, effective communication is a must. For many businesses now, this means using a digital VoIP phone system as their telecoms network of choice. If...