Telephone

Helpdesk

Between users and IT service management, your telephone helpdesk is the one thing that ensures that your service strategy is faithfully delivered and end-user needs are met around the clock.

As your multi-channel help desk partner, we closely integrate with your internal help desks to ensure that each user coming into contact with our team has a positive and hassle-free experience.

Remote

Configuration

Your business’s success hinges on the flexibility, stability and resilience of a robust IT infrastructure.

Our remote infrastructure configuration services are delivered right at your business premises, using fully secure methods to help us connect with your core business environments. So whether you need help with configuring your users, huntgroups or a fully re-write of an IVR platform we are on hand.

Dial-in

Diagnostics
Our remote telecomm engineers can quickly access client systems, diagnose faults and conduct any general housekeeping checks without the added time of making site visits. Enjoy minimal downtime and a dramatic reduction in repair costs.

Infrastructure

Installation
Need help with infrastructure cabling or a custom WiFi system installation? Our engineers will conduct a full site survey, and help you install all the on-premises or hosted services equipment you require for your day to day business needs.

Hardware

Maintenance
We will diagnose and eliminate hardware faults for all your on-premises and hosted services equipment either by eliminating faults through repairs or replacing faulty equipment as per the service level agreement.

Server

Monitoring

Our hosted infrastructure support services also include proactively monitoring our server performance to make sure that its capacity, hardware health, availability and response times are always in check.

We’ll remotely remediate server issues whenever needed, start or stop services or reboot servers if necessary.

SIP Trunk

Monitoring

A number of benefits can be had through SIP trunk monitoring such as the ability to view detailed network performance indicators, alerts when your SIP trunk is down, determining root causes of SIP call failures, etc. Our remote team is available to do it all on your behalf.

See How We Can

Help Your Business.

Call us on 0333 011 0705 or fill in the form below and we'll contact you!