As your multi-channel help desk partner, we closely integrate with your internal help desks to ensure that each user coming into contact with our team has a positive and hassle-free experience.
Our remote infrastructure configuration services are delivered right at your business premises, using fully secure methods to help us connect with your core business environments. So whether you need help with configuring your users, huntgroups or a fully re-write of an IVR platform we are on hand.
We’ll remotely remediate server issues whenever needed, start or stop services or reboot servers if necessary.
SIP Trunk Monitoring.
If you run your own business, you know that the way people work now is changing fast. While some of this has been a natural progression over recent years, other developments in this area have been led by external events. Everyone knows the impact that the coronavirus...
With many offices closing their doors indefinitely as a result of the COVID-19 outbreak, telecommuting has become the only option for many workers. While the circumstances are far from ideal, this could turn out to be a blessing in disguise for employers and employees...
More and more small businesses are switching from traditional phones to Voice Over Internet Protocol, more commonly known as VoIP. In the UK, the rate of VoIP subscribers continues to increase year on year and there are no signs of that slowing down. If you’ve been...