As your multi-channel help desk partner, we closely integrate with your internal help desks to ensure that each user coming into contact with our team has a positive and hassle-free experience.
Our remote infrastructure configuration services are delivered right at your business premises, using fully secure methods to help us connect with your core business environments. So whether you need help with configuring your users, huntgroups or a fully re-write of an IVR platform we are on hand.
We’ll remotely remediate server issues whenever needed, start or stop services or reboot servers if necessary.
SIP Trunk Monitoring.
In 2018, BT announced that they will be shutting off all ISDN comms by the year 2025, or perhaps even sooner! For many UK businesses, this news came as a huge stressor, with much of our communication services relying on the network to operate smoothly and efficiently....
We hear the term bandied about from time to time, but what is office infrastructure? In essence, office infrastructure describes the framework of a company, including the essential amenities, facilities, structures and services that constitute the bones of the...
If you're thinking, "should I switch to Office 365?", you have several key considerations to make. Office 365 is consistently growing in popularity and can offer a range of useful features for all businesses. However, every business is different, and the migration...