Medium

GA cloud-based or hosted telephony solution means that your office’s dedicated private network, better known as PBX, is located within the VoIP network.

When office personnel make phone calls, they first go to the PBX within your VoIP’s network, after which they are routed to the destination, which could be an outside line or an internal office extension.

Therefore, your hosted PBX’s maintenance and infrastructure is all handled by your VoIP provider – one immediate benefit of this is that your IT department can not only cut down costs significantly but continue to focus on their key responsibilities and day-to-day tasks.

Since hosted telephony solutions make it much easier for a medium enterprise to grow steadily in future through an easy technology refresh, you are in a better position to make incremental changes, particularly as staff members come and go (by relying more OPEX rather than CAPEX).