Cloud Contact Centre.

Overview

Improving agent productivity levels and customer interactions should be high up on any business’s daily agenda.

Our powerful and easily deployable cloud contact centre is highly intuitive, easy to setup, use and administer – unlocking critical employee and business insights that come directly from a robust reporting engine.

To fuel our contact centre software, we have partnered with only the top suppliers such as AVAYA ACR, AVAYA ACCS and XIMA Chronicall.

Integrated Omnichannel Customer Contact

We offer a complete omnichannel customer contact centre in the cloud, allowing your customers to selectively use the channels they wish to communicate on. Manage your customer contacts with a holistic view of communication on each channel, be it chat, phone, email, social media or the web.

Telemarketing Outbound Campaigns

Easily execute telemarketing and outbound campaigns in a way that keep costs low, contact rates high and all your agents at their peak productivity levels. Dial according to your campaign goals using a variety of dialling modes.

Skill-Based Routing.

Self-Service Solutions

Your customers need to get connected with the right person, and fast. Through skills-based call routing, improve first-call resolution instances, saving costs and boosting customer satisfaction levels in the process.

Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.

IVR Call Recording.

Our contact centre solutions come with an integrated IVR feature, allowing you to easily set up menus and customise keywords, complete with multilingual support.

Easily manage your IVRs online and create custom schedules for special events and holidays. Improve customer service quality by recording calls and evaluating agent-customer communication. Conveniently save calls as a percentage based on skill, a percentage based on agent ID (inbound and outbound) or according to agent discretion.

Comprehensive Real-Time
Historical Recording
.

Your customers need to get connected with the right person, and fast. Through skills-based call routing, improve first-call resolution instances, saving costs and boosting customer satisfaction levels in the process.

Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.

Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.

Security Compliance.

Enjoy built-in multiple-layered security – effectively having all data and requests encrypted, while every piece of organisational data is separated through rigorous authentication.

In addition, comprehensive features are included to comply with all ICO regulations, giving you complete peace of mind.

Customer Scoring.

Using tools such as AVAYA ACR calls can be scored by supervisors within a specific campaign.

After your agents/groups are set up to be recorded you can create a Scorecard Campaign. A Scorecard Campaign will provide recordings of the agents/groups that you can then evaluate using a series of questions that you create.

Watch the video to see how the AVAYA ACR can be used to help imorve your customer service teams with scorecards.

Get in touch today
Let's discuss ideas.

Want to know more about how we can help you?

Please get in touch with the contact form or information provided and we’ll be in touch as soon as possible.

sales@staveleycom.com

0333 011 0705

contact

Latest Articles.

Replacing ISDN: What Are The Alternatives?

Replacing ISDN: What Are The Alternatives?

In 2018, BT announced that they will be shutting off all ISDN comms by the year 2025, or perhaps even sooner! For many UK businesses, this news came as a huge stressor, with much of our communication services relying on the network to operate smoothly and efficiently....

read more
What Is Office Infrastructure? 8 Examples

What Is Office Infrastructure? 8 Examples

We hear the term bandied about from time to time, but what is office infrastructure? In essence, office infrastructure describes the framework of a company, including the essential amenities, facilities, structures and services that constitute the bones of the...

read more
What To Consider When Migrating To Office 365

What To Consider When Migrating To Office 365

If you're thinking, "should I switch to Office 365?", you have several key considerations to make. Office 365 is consistently growing in popularity and can offer a range of useful features for all businesses. However, every business is different, and the migration...

read more

Staveley Comms
Brighton House
Trident Business Park
Daten Avenue
Birchwood
Warrington
WA3 6BX